CREATING A BROADCAST MESSAGE
To create a new Broadcast Message:
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From the Communications panel on the right nav, click on the Broadcast icon.
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From the Group Chats and Broadcast Channels pop-up window, click on the New Channel button
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In the Create Channel pop-up, enter the Channel Name and select Broadcast Channel
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Click Next
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From the Select Contacts pop-up, you have the option to select your Agents manually,
one-by-one by entering their names in the top search bar under Contacts, OR -
Click on the Lists tab and select a list of Agents
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Click Create
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Type your message
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Click Enter
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NOTE:
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​Your Agents need to be subscribed to the NIC Agent App in order for you to communicate with them.
Broadcast Messages to Groups of Agents
Targeted communications to your Agents will help build stronger more resilient relationships.
Broadcast Messages are one-to-many messages that you send to a group of contacts on NIC. Broadcast Messages are one-way and the recipients are unable to respond, making this a great solution for topics that do not warrant a group discussion.
AGENT ONLINE CHAT - EMAIL NOTIFICATION
Each Agent in the broadcast group will receive an email notification from NIC and be alerted that there is a new message from you.
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The notification email will contain your name as the user sharing the list, and also a link to the Agent App so the Agent can click on it to get direct access to the Agent App Login page, where they can see the message you have sent them.
NOTE:
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LOG IN link appears for Agents already on NIC platform and will take the Agent to the NIC Advisor App login page.
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JOIN US link appears for Agents who are not on NIC platform but are part of your list. If they wish to subscribe to the NIC Advisor App all they have to do is click on Join Us and complete the short onboarding process.
AGENT IN-APP NOTIFICATIONS
In addition to email notifications, each Agent will also receive an In-App Notification, notifying them of a new message.
AGENT COMMUNICATIONS
Clicking on the notification (email or in app) will take the Agent directly to the message.
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Because the message is a Broadcast Message, they Agent will not be able to respond.
